Leading Australian innovators named at fourth annual national awards

Queensland’s property market is truly excelling. Having largely avoided extended COVID-19 lockdowns, the sector has thrived in recent months, with data from PEXA affirming this.

A unique CX lens amidst Queensland’s property market bonanza

Customer experience is at the front of every organisation’s mind; from small businesses that work intimately with customers to large organisations that have hundreds of clients. It’s integral to driving business development and engagement.

When your employees love your business, they’ll love your customers

Queensland’s property industry is undergoing significant transformation. Per land registry data, the majority of transfer lodgements are now being processed electronically in the state.

The connection between customer experience and business growth

Innovation and Tech

Customer experience (CX) and innovation are hot topics within the legal sector.

CX and innovation – a fireside chat with Salesforce 

Leading property industry members toasted at PropertyX Awards.

Industry leaders crowned at third annual PropertyX Awards

Client experience is any moment where an impression of the firm and its service is perceived by clients.

Client experience and why it matters

Ahead of South Australia&#8217;s switch to online property settlements, members of the industry share their experiences and excitement as the state gets ready to go digital.

The past, the present and the future – a South Australian reflection

Adoption of digital property solutions has been strong in FY20, and though the immediate future post COVID-19 is uncertain, the industry must retain the same resilience it’s demonstrated in the last few months to move through what will come around the corner.

FY20’s challenges – and what this means moving forward

Buying a home can typically be one of the largest and most significant transactions in a person’s life, and as a result can be one of the most stressful.

Streamlining settlements in South Australia

“There are clear benefits of electronic settlements for our clients – this should be the way that all settlements are done in the future,” Stuart Naylor, Managing Director at Macrossan &amp; Amiet Solicitors.

Going digital for a better client experience

“The flexibility of PEXA settlements, assists our firm to provide the quickest and most convenient service to our clients as everything is now online.” Matteo Salerno, Partner, Salerno Law.

Seamless settlements with Salerno Law

Emmett Grace shares how PEXA helps them offer an improved digital experience for their clients.

Cutting-edge client experiences

Kruger Law, My Legal and Bakers Lawyers come together and elevate their offering even further with PEXA.

Three firms collaborate for customer benefits

Cairns Beaches Law &amp; Conveyancing uses the PEXA platform to provide clients with a premium service, wherever they may be.

Hassle free property purchases nationwide

Ownit Conveyancing uses PEXA to streamline its processes, improving efficiencies across the board, allowing the firm to focus more on what matters most – the client experience.

Owning positive digital client experiences

Have you ever wondered what becomes of your feedback on the PEXA platform? Does it just disappear into the abyss or does someone read it… or even better, is it actioned?

Feedback in action

Electronic conveyancing is live across five Australian states.

Five tips for a smooth online transaction

AICSA&#8217;s Vice President, Roger Scott, discusses how his firm&#8217;s ongoing commitment to e-Conveyancing is delivering benefits to his staff and their clients.

From one to one hundred: Roger Scott puts his clients first

Electronic conveyancing is revolutionising property transactions across Australia, with a number of practitioners embracing and excelling in using the online process.

E-Conveyancing: Just follow the bouncy ball

By Debbie Ferris, Director/Licensee at Ferris Conveyancing

Advice from an ‘old school’ Settlement Agent

Queensland firm bytherules is embracing electronic settlements, leading the way with training programs and adoption.

Progressing conveyancing ‘bytherules’

As Western Australia continues to progress towards the digital era of property transactions, Debbie Crawford of Debbie Crawford Conveyancing led a collaborative morning aimed to bring all parties together.

WA industry come together to embrace e-Conveyancing

Leaders in e-Conveyancing celebrated with inaugural PEXA&#8217;s (Property Excellence Awards).

Industry award winners crowned at PropertyX

National leaders in digital conveyancing, Lawlab and Smartlaw, strive to make one of life’s most stressful experiences &#8211; buying/selling property &#8211; a seamless and supported digital journey.

Reimagining the conveyancing journey … from the customer’s perspective

Kim Hensle of McCarthy Partners shared her experiences with simultaneous settlements and how after overcoming early reluctance, she embraced the online process.

Simultaneous settlements made simple with PEXA

The conveyancing industry’s push to transact property online is unstoppable. An entire network of conveyancers, lawyers, lenders and land registries are making their mark on the technology taking them to 100% digital property transactions.

In the driving seat: PEXA members evolve the platform

Kicking goals. How this Westpac team rose to the challenge to push a critical property transaction through

Westpac performs a mini miracle as ‘footy’ fever takes hold in Victoria…

What will the broking sector look like in the next five years? Who will have the biggest home loan stake?

The Fintechs are coming. Adapt or die …

Pauline Curraey, Principal at ConveyAbility, is no stranger to online settlements, calling the transition to digital a “no brainer”.

Train your way to the top

During PEXA’s recent Banking Transformation Symposium, representatives from different financial institutions met with some of PEXA’s active practitioners to better navigate the digital settlement process.

Banks and practitioners unite for the future of e-Conveyancing

The situation was always going to arrive; a transaction thought too complex, too difficult to process digitally. For ANZ and Suncorp (represented by First Legal), that transaction was coined the ‘burger with the lot’.

A burger with the lot for ANZ

There’s always risk in everything we do. The greater risk is being stagnant and losing clients&#8230;

Hi-tech smarts &legal advice key to happy customers

PEXA Certified program: participation in the online era is not restricted by a practitioner’s physical location

Would you like certification with that property transaction?

Paper transactions will be as common as lining up at the stamp duties counter for a simple transfer document

Time is money

&#8220;The regulatory timeline for digitising WA property transactions is long overdue&#8221; &#8211; Raelene Bennett

WA downturn no barrier for home-based settlement agents

With an eye on the future, Settlement Agents in Western Australia’s Bunbury have come together to embrace e-Conveyancing, bringing fast digital settlements to their local community.

The digital road to Bunbury

When it’s time for you and your conveyancing business to grow, a business coach may be just the thing you need.

Business coaching for professional and personal growth

If you’re in charge of a small team, try these three Cs to help you manage people effectively.

Three tips on how to manage a team effectively

How do you ensure your home office allows for maximum productivity? Set yourself up for success when you’re working from home.

Top tips to maximise your home office productivity

Thinking of opening your own conveyancing business? The decision was a no-brainer for the ladies behind Confident Conveyancing.

Setting up your own conveyancing business

Are you social? We examine how the digital age has levelled the marketing playing field for conveyancing firms.

Digital marketing: Is it worth the investment?

Need to supercharge your online presence in the local property market? You have more tools at your disposal than ever before.

Digital marketing tips and tricks for conveyancers

Expert advice on managing ­– or avoiding – the hassle of delayed settlement.

Avoiding delays in settlement: What to get clear up-front

Spearheading the move to a digital future, lawyers and conveyancers in regional Australia are transitioning to e-Conveyancing with PEXA’s new Virtual Training Program.

Regional Australia lead the virtual world

The time is right to adopt the technology and embrace the changes that come with e-conveyancing.

What are you waiting for? 3 reasons to start e-conveyancing today

WA makes digital history: record breaking online property transaction

A triple property transaction exchanged in minutes

Simon LaBlack of LaBlack Lawyers shares his secrets to minimising his clients&#8217; stress levels, making sure everyone stays happy and relaxed throughout the conveyancing process.

Secrets to keeping clients happy and relaxed

A two-minute overview on how to complete a purchase in PEXA will introduce you to some common e-Conveyancing processes.

Your quick guide to representing a purchaser in PEXA

Spending two minutes reading this simple overview of using PEXA when acting for a vendor will help you understand how PEXA online conveyancing works.

Your quick guide to representing a vendor in PEXA

As more clients seek the convenience of online property transactions, a seasoned conveyancer comes to embrace new technology.

Seasoned conveyancer embraces the digital age

A busy workload often means staff training is overlooked – but it doesn’t need to be. These flexible training ideas can help you fit staff training into your regular work routine.

Training ideas for busy staff – no classroom required

Find out which steps of the traditional conveyancing process are quicker in PEXA, and how much time you can expect to save by adopting e-conveyancing.

Stop the clock: Learn how e-conveyancing can save time

A groundswell of activity emerged on July 4 now that South Australia is officially open for business to exchange property online. Many firms were quick to show their support for the new digital era

South Australian property market takes off

Keep up with technology. Just do one PEXA transaction and then make up your mind&#8230;

Waterways Conveyancing embraces the digital era by going online

When this conveyancer founded her practice in 1989 typewriters were that era’s ‘disrupters’. When computers arrived people were scared. Yes. Really

Who’s afraid of e-conveyancing?

New rules for lodging all standalone discharges of mortgage and standalone consumer mortgages electronically by 1 August 2016

Financial Institutions are moving online – are you ready? Read our FAQ

Property settlements in Western Australia can now be conducted electronically

WA: Electronic property transactions expanded

The Hon Richard Wynne MP, Victorian Minister for Planning was briefed by PEXA on the property industry&#8217;s transformation

Victoria’s Planning Minister visits Property Exchange Australia

Data, risk and security leaders from some of the nation’s largest organisations gathered in Melbourne as part of Privacy Awareness Week – facilitated annually by the Office of the Australian Information Commissioner (OAIC).

Industry leaders unite for Privacy Awareness Week

Property in Queensland continues to go from strength to strength.

Practitioners, brokers and agents collaborating for consumers

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